Rena MACH 5 Instrukcja Naprawy Pobierz pdf (Strona 113)

SECTION 6

TROUBLESHOOTING

107

Interface Communication Problems

CONDITION PROBLEM SOLUTION

M Series Driver does not

respond to printer being

connected via USB.

Driver shows printer off-line,

even with printer connected and

powered-up.

Wrong USB port selected in “M

Series Driver”.

More than one copy of the “M

Series Driver” is present and the

wrong one was selected.

System is hung-up.

USB Port, or Cable Connection

problem

Verify that you are selecting the

appropriate USB port in the

driver Ports Tab. Note: During

driver install the USB port was

automatically assigned. However

if someone changes the port

setting in the driver you will need

to manually reassign the port.

If a second M Series Driver was

loaded; be sure to select the

appropriate one as your default.

Clear spooler, and then reboot

printer/computer.

Test using known good USB

cable; replace cable if necessary.

If still no communication; check

printer using another known

good system (computer,

software, cable).

No communication with

Toolbox utility.

Computer system does not meet

minimum requirements.

Java/Microsoft .NET Framework

not installed or version not

supported.

Printer’s Toolbox (Embedded

Web Server) not responding.

Firewall is blocking

communication with Toolbox.

System is hung-up.

USB Cable connection issue.

Check that computer system

meets minimum requirements.

Install/Update Java to version 6.

Install Microsoft .NET

Framework 3.5 (32 bit) or 4 (64

bit).

Close and reopen Toolbox utility.

Change firewall settings to allow

access.

Reboot printer/computer.

Check/replace USB cable.

Job is sent, but printer does not

feed or print.

Printer not connected to

computer.

Printer Error

Media Sensor is covered in Print

Engine.

Improper Driver Config.

System is hung-up.

Incorrect settings for wiper &

pump motors.

Connect printer cable to

computer and resend job.

Open Toolbox utility to view

errors.

Open clamshell and remove

media.

Uninstall, Re-install Driver.

Reboot printer/computer.

Call Service Support

Erratic output

(printing garbage, feeding blanks,

etc.)

Problem with software

Improper driver selected.

System was disrupted by static

energy.

Test from another software

program. Contact software

vendor.

Use M Series Driver

Reboot printer/computer.

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